New Zealand COVID Tracer app: User Experiences



We are a research team at Massey University, New Zealand aiming to promote COVID-19 tracer app development in New Zealand and around the world by understanding the experiences of COVID app users in New Zealand so far. We would like to hear your story and invite you to grant us a short interview. By participating you will contribute to fighting the pandemic.

We explore the experiences of COVID Tracer app users through the lens of the unified theory of acceptance and use of technology (UTAUT), a framework validated in multiple contexts (Im, Hong, & Kang, 2011; Venkatesh, Thong, & Xu, 2012; Williams, Rana, & Dwivedi, 2015). The framework emphasizes performance, ease of use, and support (technical and by family, friends, and important others).

We approach potential participants (users of the New Zealand COVID Tracer app of different ages, women and men) using ads on Facebook. We aim to interview at least eighty users to gain an in-depth understanding of their experiences so far.

On completion of your interview, we will invite you to enter a draw to win a $100 petrol voucher.

Interviews will be conducted over Zoom. The participants might want to ensure that, on their side, they are not overheard while talking to us, so that they can speak openly.

A typical interview will take about half an hour.

Data Management / Privacy Policy

The data will be analysed using qualitative data analysis techniques, and the results will be published in academic and practitioner outlets. Only aggregated results will be published, in such a form (e.g., without mentioning the participants' names and the names of their organisations) that confidentiality is maintained.

The interviews will be digitally recorded, with participants’ explicit permission, and transcribed and anonymised for analysis. The data (including the participants’ contact details and the recordings and the transcripts of the interviews) will used in this project only, and will be stored and disposed of securely.

The participants will be able to obtain a summary of the research findings by emailing us at

Participant’s Rights

You are under no obligation to accept this invitation.   If you decide to participate, you have the right to:

·       decline to answer any particular question;

·       withdraw from the study at any point;

·       ask any questions about the study at any time during participation;

·       provide information on the understanding that your name will not be used unless you give permission to the researcher;

·       be given access to a summary of the project findings when it is concluded.

·       ask for the recorder to be turned off at any time during the interview.

Project Contacts

If you have questions about the research process, please contact Assoc. Prof. Inga Hunter (, phone (06) 356 9099  ext. 84913) or Dr. Alexei Tretiakov (, phone (06) 356 9099  ext. 84905).

 “This project has been evaluated by peer review and judged to be low risk.  Consequently, it has not been reviewed by one of the University’s Human Ethics Committees.  The researcher(s) named above are responsible for the ethical conduct of this research.

 If you have any concerns about the conduct of this research that you wish to raise with someone other than the researcher(s), please contact Prof Craig Johnson, Director, Research Ethics, telephone 06 356 9099 x 85271, email”.


Im, I., Hong, S., & Kang, M. S. (2011). An international comparison of technology adoption: Testing the UTAUT model. Information & management, 48(1), 1-8.

Venkatesh, V., Thong, J. Y., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS quarterly, 157-178.

Williams, M. D., Rana, N. P., & Dwivedi, Y. K. (2015). The unified theory of acceptance and use of technology (UTAUT): a literature review. Journal of enterprise information management.

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